TenderSystem is an Internet-based system that sources, awards and manages the total procurement process. Users request quotes from suppliers who then tender for the business via reverse auction. The addition of Clickatell’s SMS functionality means that quotes can be submitted in real time, decreasing the tender period to less than two hours, ensuring that suppliers do not miss any opportunities.

SMS are sent with each quotation request (RFQ) and purchase order, notifying agents of awaiting quotes or successful transactions. An SMS is also sent to the client informing them of the status of their claim. This alert increases security for the client by preventing fraudulent transactions, known as switch selling. This is when a supplier quotes for a product or service and replaces it with a cheaper or higher margin item.

The introduction of SMS to the system allows relevant information to be delivered quickly to clients and agents, even if they are on the move. In addition to better and faster service, customers also achieve an audited 20% cost savings, due to improved efficiencies and leveraging the age-old principle of supply and demand.